Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jljlevo ("we," "us," or "the Company") collects, uses, stores, and protects the personal data of users ("you," "Player," or "User") who access or use the jljlevo online gaming platform at jljlevo.net and any associated mobile applications (collectively, the "Platform").

jljlevo is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is designed to be transparent about our data practices and to help you understand your rights with respect to your personal information.

By registering an account on jljlevo or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside jljlevo's Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of applicable data protection legislation, jljlevo acts as the data controller in respect of the personal data collected through the Platform. As data controller, jljlevo determines the purposes and means of processing your personal data.

If you have any questions about how jljlevo processes your personal data, or if you wish to exercise any of your data rights, you may contact us using the details provided in Section 14 of this Policy.

3. Personal Data We Collect

jljlevo collects the following categories of personal data from players on the Platform:

4. How We Collect Your Data

jljlevo collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions on jljlevo.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies. See Section 8 for more information on cookies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from payment processors such as GCash and PayMaya.
• Publicly available sources: In limited circumstances, jljlevo may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

5. How We Use Your Personal Data

jljlevo uses the personal data we collect for the following purposes:

• To create, manage, and maintain your jljlevo player account
• To verify your identity and age in compliance with Philippine gaming regulations
• To process deposits and withdrawals via your chosen payment method
• To provide access to games and Platform features
• To administer bonuses, promotions, and loyalty programs
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion requests
• To respond to customer support inquiries and resolve disputes
• To send you account-related notifications, security alerts, and service updates
• To send promotional communications where you have opted in to receive them
• To comply with applicable laws, regulations, and regulatory reporting obligations
• To improve and optimize the Platform based on usage patterns and player feedback

6. Legal Basis for Processing

jljlevo processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and providing access to Platform services.
• Legal obligation: Processing required to comply with applicable Philippine laws and gaming regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and regulatory reporting duties.
• Legitimate interests: Processing carried out for jljlevo's legitimate business interests, including fraud prevention, platform security, and improving the Platform, where such interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

jljlevo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by jljlevo to verify player identities in compliance with regulatory requirements.
• Fraud prevention and security partners: Service providers that assist jljlevo in detecting and preventing fraudulent activity, money laundering, and other illegal conduct.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers that support the operation of the jljlevo Platform.
• Regulatory authorities: Government agencies, law enforcement bodies, and gaming regulators, where jljlevo is legally required to disclose personal data.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by jljlevo in connection with legal proceedings or regulatory matters.

All third-party service providers engaged by jljlevo are required to process personal data only in accordance with jljlevo's instructions and applicable data protection obligations. They are not permitted to use your data for their own purposes.

8. Cookies and Tracking Technologies

jljlevo uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze how the Platform is used. Cookies are small text files stored on your device when you visit the Platform.

jljlevo uses the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience on jljlevo.
• Analytics cookies: Help jljlevo understand how players use the Platform, which pages are most visited, and where technical issues occur, so we can improve the service.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the Platform.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jljlevo Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Retention

jljlevo retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and gaming regulations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Transaction and financial data is retained for a minimum of five (5) years following the date of the transaction, as required by applicable financial regulations.
• Customer support communications are retained for three (3) years following the resolution of the relevant inquiry or dispute.
• Technical and usage data is retained for up to two (2) years, after which it is anonymized or deleted.
• Marketing consent records are retained for the duration of your account and for one (1) year following account closure or withdrawal of consent.

Where jljlevo is required by law to retain data for a longer period, the statutory retention period will apply. Data that is no longer required is securely deleted or irreversibly anonymized.

10. Your Data Rights

As a player on jljlevo, you have the following rights with respect to your personal data, subject to applicable legal limitations:

• Right of access: You have the right to request a copy of the personal data jljlevo holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You have the right to request that jljlevo restricts the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jljlevo's support team using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Data Security

jljlevo implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and jljlevo's servers
• Encryption of sensitive data at rest using industry-standard algorithms
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the Platform
• Multi-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts
• Staff training on data protection and information security practices

While jljlevo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jljlevo will notify you and the relevant authorities as required by applicable law.

You also play an important role in keeping your account secure. Please use a strong, unique password for your jljlevo account, enable two-factor authentication where available, and never share your login credentials with anyone.

12. Minors and Age Restriction

The jljlevo Platform is strictly intended for users who are at least twenty-one (21) years of age. jljlevo does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the jljlevo registration process. If jljlevo discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on jljlevo, please contact our support team immediately using the details in Section 14 so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

jljlevo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how jljlevo protects your personal data. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jljlevo handles your personal data, please contact our Data Protection team. We are available 24 hours a day, seven days a week, and will respond to all data-related inquiries within thirty (30) days.

For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page. For the full terms governing your use of jljlevo, please review our Terms & Conditions.